Consumer Preference and Profile Management

Verify member identities and manage preferences efficiently

Streamline the management of member profiles — from initial identity validation to the capture, maintenance and audit of preferences supporting all channels, all members. Capture attention, build better connections and increase brand loyalty by enabling members to easily and securely manage their own delivery instructions. Broadridge Consumer Preference and Profile Management helps healthcare companies transform data into member and communications insights.

Build comprehensive member profiles

Consumer Preference and Profile Management combines member information with data derived from their use of channels and third-party sources to generate comprehensive profiles that help you deliver healthcare communications according to their preferences.

Validate Member Identities

Simplify Preference Management

Manage Paper Suppression

Maintain Member Profiles

Support Brands with Hosted UI

Address Compliance Needs

Verify identities with identification validators and security protocols

Once a member submits their information, their identity is verified with third-party validators and an out-of-band management facility.

Build and Oversee Optimal Member Profiles

Member Preference and Profile Management

Supporting all members across all channels

Validates member identity and lets them maintain their own profile information to increase the deliverability of your communications
Manages delivery and notification preferences across communication channels

Supports enterprise, business-unit and document-type levels
Aggregates member preferences into a single view to create insight
Integrates with print channels to reduce printing requirements and cut costs

See Product Specifications

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Reimagine Communications

Reimagine essential communications as an opportunity to drive member engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+

North American households reached.

5K+

Brands trust Broadridge to deliver their essential communications.

95%

U.S. consumers connect to the channels in the Communications Cloud.

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Communications Insights

Article

Broadridge Recognized by Fast Company for "Most Important Interfaces of 2017"

Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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Consumer Preference and Profile Management

Verify member identities and manage preferences efficiently

Build comprehensive member profiles

Consumer Preference and Profile Management combines member information with data derived from their use of channels and third-party sources to generate comprehensive profiles that help you deliver healthcare communications according to their preferences.

Verify identities with identification validators and security protocols

Once a member submits their information, their identity is verified with third-party validators and an out-of-band management facility.

Advanced preference management tools support accurate, complete member profiles

Capture, manage and store member preferences at the channel, document, business-unit and enterprise level. Preferences are aggregated into a single view for analysis and reporting.

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