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Print and Postal Optimization Suite
Your mailings deserve the most advanced printing and delivery processes available. They deserve Broadridge.
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Your member and patient communications deserve the most advanced print and delivery processes available. Broadridge has a nationwide infrastructure of state-of-the-art facilities featuring the latest print and postal optimization technologies for your transactional, marketing and regulatory print communications.
Cost-effective, impactful print communications
Innovative postal optimization solutions drive efficiencies
Reduce postage costs with innovative StatementPacks® technology
Accelerate delivery with world-class operations and scale
Your physical mail is produced and distributed with a state-of-the-art factory system in strategically located print facilities. As the #1 transactional mailer in North America, our solutions work together to get your mail to the recipient faster and at the most efficient postage rate. You gain near real-time visibility of your print communications and flexible reporting capabilities for valuable data and budget insights with online performance dashboards and operational reports.
Smart ComminglingSM
With Broadridge, your physical mail is not sent to a sort facility before handoff to the USPS. Our facilities leverage our patented Smart Commingling solution to get your mail to the lowest rate and to the desired 5-digit zip code rate. Our factories also insert your physical mail directly into the USPS mail transportation network.
StatementPacks®
Our patented, HIPAA- and CMS-compliant StatementPacks solution combines multiple, sealed envelopes into a larger mail envelope to deliver multiple communications in a single mail piece to significantly reduce operational costs due to postage rebates. For example, insurers can leverage this solution to combine Medicare Part C and D EOBs together for members or multiple pieces of correspondence together for providers; and providers can consolidate multiple patient bills together in a single mailing.
Automated Return Mail Processing
With our “no touch” Return Mail solution, undeliverable mail goes through the same automated mail-piece-level tracking performed on outgoing mail. You will receive detailed reporting to assist with tracking, address updates, and re-triggering of the undelivered communication. The solution can also provide scanned images of the pre- and post-returned mail pieces for recordkeeping and audit purposes, as well as the secure destruction of the undelivered mail.
“As North America’s largest transactional printer, our high-speed, full-color inkjet equipment and ability to personalize bills and statements, as well as the inside and outside of envelopes, offers tremendous opportunities to engage customers.”
Broadridge Customer Communications completed its annual SSAE18 attestation, validating our well-designed internal controls and operations across all sites. The standard is used to define how companies report on compliance controls; requires companies to take more control and responsibility of third-party vendors; and includes a comprehensive risk management assessment. The attestation speaks to Broadridge’s continuous commitment to operational excellence.
Member and Patient Experience and Communications