Uncovering Member Insights
This exciting research unveils how insurers can maximize communications to enhance relationships and grow business.
Access the latest news, analysis and trends impacting your business.
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Reach members and patients on the digital channels they prefer: email, online banking, personal cloud channels and more.
Digital communications provide interactive, personalized experiences. Our digital solutions support advanced digital composition and connect you to industry-leading channels that can increase digital adoption, including online banking, personal cloud services, and email notifications with secure PDFs.
Members and patients can review their bills and make payments from their banking portal or mobile app with our online banking solution. By delivering communications where they are already engaged, you can increase digital adoption and receive premium payments faster than traditional check payments.
You can also deliver statements and communications directly to personal cloud storage providers, such as Google Drive, Evernote, Dropbox and other leading cloud services. According to the 2019 Broadridge Health Insurance Survey, one in four respondents are interested in receiving and archiving health insurance communications via the cloud, and this number dramatically increases for Millennials.
Another popular service is delivery via secured mail, which gives the recipient the ability to securely open a PDF after receiving it via email. Our solution supports a shared-key or the recipient can establish a personalized, secure password. Not requiring the recipient to visit a portal to view their statement, remember their username and password, and navigate through a website to find and view communications provides convenience, increases view rates, and, ultimately, leads to higher digital engagement.