ASP

The Dataphile suite of products are offered on the Application Service Provider (ASP) model – Broadridge associates:

• acquire the hardware
  
  
• install and configure the products
  
  
• manage the technology
  
  
• attend to data conversions
  
  
• provide comprehensive training
  
  

Investment Advisors access their accounts and place orders on the internet browser presently installed on their PC, notebook or wireless device.

Operations

Broadridge maintains a full 7 X 24 operations team backed up by well-defined escalation procedures to Systems Engineering, Client Services and Development associates. There are duty developers always on call and critical applications such as RapidPhire^TM have duty developers available on-site at 5:30 AM

Disaster Prevention and Recovery

• Blackouts and interrupted power supplies
  
  
• Natural disasters
  
  
• Service interruptions
  
  

Broadridge's Disaster Recovery Service provides peace of mind for clients that wish to subscribe. Procedures and facilities are available such that in the event of a service disruption the client's processing capabilities can be re-established. Broadridge ensures that disaster prevention mechanisms are in place and tested regularly.