Services
Broadridge is fully committed to providing the highest standards of service and has achieved an overall score of more than 90% in its customer satisfaction survey.
Software management
- Maintenance and development of the solutions supported in Switzerland
- Ongoing investment in line with regulatory and market change
- Change management
- Product and market expertise/consulting
Infrastructure management
- Hardware and system software maintenance
- Operations & database administration (24 x 7 x 365 access, based on SLA)
- Rightsizing & scalability
- Printing facility
- Housing of third party equipment and software
- Facilities are compliant with Swiss regulations
- Disaster recovery
Consulting
We enable the financial services industry to achieve superior levels of performance through our passion to deliver extraordinary value to our clients.
Trustworthy, respectful, engaged, accountable and client centric are the values at the heart of Broadridge’s culture so that, working in partnership with your business, we will provide the best services and solutions to help you become a leader in your market.
Client support
- Maintenance business hours based on Geneva/Zurich business days. Extension possible depending on SLA
- Management of the production process (daily, monthly, etc.) including back-ups
- Monitoring of all critical processes, including during “out-of-hours” (overnight, week-ends, non business days)
- Business consultancy (set up on behalf of customers)
- Account management (measurements, follow-up, client-centric focus
- User groups
© 2012 Broadridge Financial Solutions Inc.