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Shareholders

Welcome to the knowledge center, please read through the information of frequently asked questions for answers to the common inquiries. For real time transactions and updates utilize the Shareholder Portal or Interactive Voice Response system for most common tasks.

Knowledge Center

Account Inquiries

Click any of the questions to expand that section

Change my Address

In order to effectuate a change of address on a shareholder account:

- Log in to your online profile via the Log In button at the top of the page or on investor.broadridge.com.

- Contact us via e-mail. The company specific e-mail can be found here

- Contact our call center. The company specific number can be found here

- Mail a signed letter of instruction or executed Account Maintenance Form to:

Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717

How do I find my outstanding share balance?

A shareholder can find their outstanding share balance by utilizing the online tools or contacting the Call Center. Below details the various options for a shareholder.

 1. You may access your account online via the Log In button at the top of the page or on investor.broadridge.com.

 2. You may contact us using the company specific Interactive Voice Response System (IVR) for your specific company and following the voice instructions.

 3. You may contact the call center on the company specific number.

How do I replace outstanding payments on my account?

A shareholder can replace all outstanding payments by utilizing the online tools or contacting the Call Center. Below details the various options for a shareholder.

 1. You may access your account online via the Log In button at the top of the page or on investor.broadridge.com. Once you're on the Account Summary screen, select payments on the right margin and find the outstanding payment. Click on “replace” next to the outstanding payment for automatic replace. ** Please note, depending on the company, fees may be applied for check replacements.

 2. You may contact the call center on the company specific number.

Change my Name

In order to effectuate a name change on a shareholder account, you will need to transfer the shares into a new account held by you with your new or corrected name. In order to transfer the shares in your shareholder account into a new or existing account, please follow the instructions below:

1. Please complete the Legal Transfer Form. Instructions are found within the form and additional documentation may be required.

2. If applicable, the original certificate(s) must be submitted with the legal transfer form to initiate the transfer of shares. If you are unable to locate the original certificates, please follow the instruction notes in the Certificate Knowledge Center on this site.

3. A Medallion Signature Guarantee (MSG) is required. While there may be a fee associated with obtaining a Medallion Signature Guarantee, most banks and brokerage firms provide this service free of charge to their customers. If you are not the registered shareholder, please include your title after your signature (i.e. executor, trustee) when signing the forms. Do not sign any forms until you are ready to receive your Medallion Signature Guarantee as they must witness you sign the form. More information about Medallion Signature Guarantee can be found on http://www.stai.org/medallions_outside_the_us.php.

4. We require a copy of legal documentation exhibiting such change.

5. Once completed, please mail your completed legal transfer form and any other required documents to the address provided on the form. Please note that the legal transfer form must be mailed; we cannot accept transfer requests via e-mail or fax.

Can I name a Beneficiary?

As a Transfer agent, Broadridge Corporate Issuer Solutions, Inc. does not maintain beneficiary records on behalf of shareholders.

Please read the descriptions below to determine what type of account you require. Moreover, Broadridge Corporate Issuer Solutions, Inc. cannot provide tax advice and further suggest you review the aforementioned with a qualified tax consultant or tax attorney prior to choosing an account type best suited for your needs.

Transfer on Death account: This is an account where a shareholder can name one beneficiary. In the event that a shareholder(s) dies, the assets will be transferred to the named beneficiary. Example: John Doe TOD to Mary Doe. ( in the case where you wish to name multiple beneficiaries, separate accounts would need to be established).

Trust Account: This is an account in which a trust is established. In a Trust, the trustee would follow the instructions laid forth in the trust. Example: John Doe Living Trust : John Doe Trustee 1/1/1990 ( the trust documents will state who the successor trustee is of the trust, if John Doe dies. That successor trustee will follow the wishes of the trust and disburse the assets named in the trust documents.

Can I directly deposit my dividends?

Direct Deposit is currently available to all shareholders who have a checking account from a U.S. Bank.We cannot accept direct deposit from non U.S. Banks.

Please mail in the Direct Deposit Authorization form to the address listed below.

Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717

Remove the Custodian

In order to remove the custodian from the account listed below, you will need to transfer the shares into an account held only by the minor, who is now of age. In order to transfer the shares in the shareholder account into a new or existing account, please follow the instructions below: 

1. Please complete the Legal Transfer Form. Instructions are found within the form and additional documentation may be required.

2. If applicable, the original certificate(s) must be submitted with the legal transfer form to initiate the transfer of shares. If you are unable to locate the original certificates, please follow the contact instruction notes in the Certificate Knowledge Center on this site.

3. A Medallion Signature Guarantee (MSG) is required. While there may be a fee associated with obtaining a Medallion Signature Guarantee, most banks and brokerage firms provide this service free of charge to their customers. If you are not the registered shareholder, please include your title after your signature (i.e. executor, trustee) when signing the forms. Do not sign any forms until you are ready to receive your Medallion Signature Guarantee as they must witness you sign the form.

4. We require a copy of legal documentation exhibiting such change (e.g. copy of the minor's birth certificate or passport).

5. Once completed, please mail your completed legal transfer form and any other required documents to the address provided on the form. Please note that the legal transfer form must be mailed; we cannot accept transfer requests via e-mail or fax.

Additional Frequently Asked Questions

What is a "registered" shareholder?

A registered shareholder is the owner of record on the books of the corporation, generally kept by the transfer agent. The registered shareholder may be an individual, a trust, a broker, etc. Registered shareholders receive dividends, proxies and other communications directly from the corporation via the transfer agent or the corporation directly.

What are "street name shares" or "beneficial shares"?

Securities held in a brokerage account, and registered in the name of the broker or other institution, are referred to as being in "street name" or "beneficial shares." If you keep your stock with your broker in a broker account, you are a "street name" holder and are not directly registered on the company's records as maintained by the transfer agent. Company mailings, including dividends, will reach you through your broker. If you wish to move your shares from registered to beneficial ownership or vice versa, please contact your broker to initiate an electronic transfer of shares.

What are the more common types of security registrations?

Individual Registration - This registration gives sole ownership to the single individual and requires that the person's legal name be used. The use of a first name is desirable. Example: Mary Smith is preferred instead of M. Smith.

Joint Registration - Several types of Joint Registration exist including Joint Tenants with right of survivorship, Tenants by the Entirety and Tenants in Common.

Joint Tenants with Rights of Survivorship - This registration is used when two or more individuals have equal claim to the shares. Should one of the parties die, ownership of the shares passes to the surviving tenant(s). Example: Mary Smith & Barbara Smith JT TEN or JTWROS.

Tenants In Common - This registration allows an appropriate portion of the shares to pass to the estate of the holder upon the holder's death rather than to the surviving tenant. Example: Mary Smith & Barbara Smith Ten Com.

Custodial Registration - There are several custodial registrations possible. A custodial registration requires the names of the custodian and the beneficial owner. A custodial registration for a minor is a common form of this registration type. For example: Mary Smith Cust Don Smith NY Unif Trans Min Act.

Trust Registration - Registering shares in the name of a Trust requires that specific information be provided: the name of the trust and/or the maker or beneficiary and the date of the trust instrument. For example: Mary Jones Tr U/A dtd 4/15/98 The Mary Jones Trust FBO Mary Jones.

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